Mobile Financial Services Solutions

How SMS Banking can help you.

How can SMS Banking help you?

Learn how SMS banking can improve your customer retention rate and be an important component of a customer acquisition strategy:

Through the use of text message alerts, address consumer fears around identity theft and fraud.
Access new markets and attract new customer types such as the youth market.
Achieve an overall reduction on operating expenses. e.g. call-center.
Increase customer retention rates and increase customer satisfaction through text notifications and ease of access.
Reinforce and build brand recognition and awareness through SMS marketing campaigns.

Clickatell USA | Download banking white paper

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Download SMS Banking Whitepaper

The first step in a successful mobile banking strategy. This comprehensive white paper, researched specifically with the financial services industry in mind, details how the use of text messaging in mobile banking is a competitive advantage.

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Financial Messaging Solution:

Clickatell offers secure, robust and flexible mobile financial solutions consisting of its secure messaging platform with reliable real-time message delivery and mobile financial services applications through our SMS Gateway. Clickatell partners with best of breed mobile financial services application providers allowing any financial institution to easily implement a single, secure, messaging strategy.

Start benefiting immediately from a variety of text messaging solutions:

Account notifications - balance updates, mini statement, payment reminders through text alerts.
Account access - balance inquiry, mini-statement request via SMS messages.
Transaction text alerts - credit and debit cards, online login.
Fraud alerts - text alerts that require acknowledgement by the user.

Read more about how USA financial services companies and Clickatell's international customers, such as CNN, are using SMS messaging to improve the efficiency and value of their services.

Financial Applications:

Working in conjunction with the SMS messaging platform, there are extensions to the basic package that allow financial institutions to offer additional services such as:

2-Factor authentication - An additional system security that interacts with the user. For example: following a user transaction such as an online banking login attempt, a unique code for web-based entry is dispatched to the user via a SMS text message.
Card not present - Following an online transaction, the user is sent an additional authentication token via SMS and required to enter it online to complete the transaction. This offers a further online transaction security.
Mobile authentication - Secure channel switching from SMS to voice or audio on entry of a verification PIN code. This method eliminates any concerns about the PIN code being stored in the device SMS outbox.
Mobile payment - Enabling small transactions for peer to peer or person to business payments. Utilizes channel switching and voice based PIN entry as mobile authentication.
CRM applications - Intelligent customer call back system. Rather than calling the service line, only to be placed on hold, the customer sends a text message query and receives a SMS text notification stating approximate wait time. The CRM system initiates an agent call back after the indicated time.
Marketing and loyalty applications - Interactive Campaign Manager, a 2-way SMS campaign management for mobile marketing campaigns with email marketing tools including click through reporting, template management, and database integration.

Clickatell's financial services solutions have been receiving great acclaim from major banking institutions for over three years. Read more about international case studies or contact our sales team to find out more.

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