The Easy-to-Implement Customer Auto Response System with Email to SMS

Here’s how you can set up an auto response system with email to SMS to provide your customers with more business value.

More often than not businesses would like to implement a bulk SMS solution to communicate with their customers via text message, but either do not have the expertise or the budget for a totally customised solution. But there is an easy way, and it can run parallel to your email alert system. It’s done with email to SMS. Here’s how:

Analyse Your Current Email System

What email customer communications do you currently have in place? Do you provide your customers with critical information via email? If so, there’s obviously an opportunity to enhance communications with your customers with messaging that provides them with summarised yet crucial information. It is important, however, to determine which communications your customers would like to receive. Remember: mobile communication is traditionally personal medium, which means businesses should take care to provide their customers with messaging that creates value.

The above applies to messaging sent to customers by the individuals in your company as well as systems that automate email communication.

Just One Message

The integration of the above is pretty straight forward. Email to SMS can be used to communicate with a batch of customers, or with individual customers. This means that, for every customer email sent, it’s possible to send another email to a bulk SMS provider that converts it into a text message. And that’s achieved by simply adding the extra message, the body of that message and the parameters the bulk SMS provider will need to successfully send that message.

Sample Email Template:

Subject: Payment Due

Body: Dear $customer,

Please be advised that your next payment is due on $date, and we’d appreciate it if you could settle the amount of $amount before or, at the latest, on the above date. Should you have any queries, please get in touch by contacting our customer support.

Kind Regards

The Business

Sample Text Message Template (for the above email):

Dear $customer, next payment due on $date. Need help? Reply to this message with INFO or call $number.

And that’s all there is to it. If you’ve done something similar or have any thoughts to add, get the conversation started by leaving a comment below!

Improve communication with your customers through real time messaging today. Visit our email to SMS page.

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