Turning a Problem into a Bulk SMS Solution

As a developer I’m often asked to provide a bulk SMS solution to a specific technology- or program-related problem. Normally these situations require some form of external input, either from a client, a manager or me, and therefore immediate, reliable, communication is essential.

Here are some examples of reasons to deploy a Bulk SMS solution:

Monitoring

Keeping a close eye on your systems, especially mission critical deploys like websites, billing and finance, require being aware of any potential problems.

If a server runs out of hard drive space right before it has to run invoice creation (or another hard drive intensive activity) you could have a major problem on your hands. Can you imagine your database service dying and you lose potential customers who are unable to sign up online for your service? To prevent the above from happening, implement a set of rules to check your systems every half hour. With this method implemented you can check for everything from a server not responding to a ping to the current stress on your database.

If your checks notice anything abnormal, bulk SMS can be used to send an SMS to the on-call developer or the person in charge.

Security

When dealing with clients it’s always good to have multiple checks before allowing them to perform actions with security implications. Whether it involves large online purchases or changing their password, it’s always good to be cautious. Some good SMS solutions are one-time passwords (to be entered in before a large transaction can be completed) and change notifications (to inform the client that their details have been changed). While we’re keeping the client safe, it’s also a good idea to keep yourself safe. Constant checks for abnormal behaviour (unusually large purchases, excessive failed login attempts) can be texted to various parts of the company to be handled by the relevant people.

Notifications

Keeping your clients well informed about scheduled maintenance and unexpected emergency maintenance or outages will help develop a stronger relationship and build trust between you and your high value clients. Bulk SMS provides an instant platform for informing a large client base about problems and allow them to prepare for your scheduled outage.

Deploying SMS solutions like these are all about putting important information into the hands of the person who can interpret it and take an appropriate action.

For more information, just navigate to the bulk SMS page.

No related posts.

Related posts brought to you by Yet Another Related Posts Plugin.